Welcome and thank you for visiting us. We appreciate your interest in CONCEPCIÓN MIRANDA and our website www.concepcionmiranda.com, below we notify you the terms of service regarding our return policy. Remember to always consult the label guide for proper care of each product.
Merchandise purchased on the website may be returned within seven (7) days of receiving your order. Merchandise must be returned in its original, unused, unworn, unwashed, unaltered, undamaged condition with the original tags. Your items must be returned in the original packaging, including boxes, bags and other packing materials. If your return does not meet the listed conditions, the package will be returned to you. Damaged returns will not be accepted and will be returned to the customer.
Please note that orders must be returned from the same country to which they were originally shipped. You are responsible for shipping and customs fees associated with returning products.
Remember that items such as scarves, swimwear, lingerie, gift cards, promotional, discounted and discounted, and personalized items cannot be returned. To complete your return, we require a receipt or proof of purchase.
Refund: The Company will refund the applicable amount (excluding taxes and shipping fees) within 30 days from the date the Cancellation is reported. The refund will be made by the same method of payment originally used. However, we may withhold the refund until the goods have been received, or until you provide evidence of return of the goods, whichever occurs first.
The time required to process your refund may vary depending on the method of payment used.
- Credit Card: Our bank will reimburse you within seven (7) business days after the return acceptance confirmation email. The time it takes to re-establish credit to your account depends on the credit card issuer.
Shipping costs and import duties and taxes or other taxes and duties paid are non-refundable.
Late or Lost Refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially reflected.
Next step, contact your bank. It often takes some time before your refund is reflected.
If you have followed all these steps and still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at email@example.com and send the item to: San José, Escazú, Avenida Escazú, Torre Lexus, Local Concepción Miranda next to valet parking, SJ, 10201, Costa Rica.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or the gift was shipped to the buyer for delivery to you at a later date, we will send a refund to the buyer and will know about your return.
We have made every effort to ensure that colors are displayed as accurately as possible. However cannot guarantee that your computer monitor will accurately display true color. If you have any questions about the color of an item, please contact us before placing your order.
To return your product, you must send them to: San José, Escazú, Avenida Escazú, Torre Lexus, Local Concepción Miranda next to valet parking, SJ, 10201, Costa Rica. Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product with a value greater than $75, you should consider using a trackable shipping service or purchasing insurance for the shipment to ensure that we receive it in perfect condition.